Methods of Payment : We accept Visa, MasterCard, American Express and Discover
Card for all purchases,We also accept some international credit cards,
(with proof of identification)only. Bank Guarrantee checks accepted,Pay pal or wire transfers(goods can only be released after clearance of the fund).But We're sorry we do not accept
STAIN RETURN POLICY
STAIN wants you to be completely satisfied with your purchase. If, however, you should need to return an item (*see Exceptions), you may return regular priced merchandise within 14 days of receipt for a FULL REFUND, minus the 5% handling charge. *We do not refund original, or return shipping charges.
Exceptions: We do not accept returns or exchanges on clearance and Sales items (items marked down 50% or more), undergarments, shoes, jewelry, accessories and items that have been worn, altered, washed, or damaged in any way.
Damaged/ Defective Goods:
At STAIN, we are committed to selling only first-quality, genuine designer fashions and accessories. To that end, we employ several quality checks before an item is sold. If you have received a damaged or defective item, please notify us by email,phone or fax,Email us at firstname.lastname@example.org to be eligible for an exchange.
1. Obtain Return Authorization
A Return Authorization Number must be obtained BEFORE returning any items. No cash refunds will be given on items returned but goods can be changed.
Your request for a Return Authorization Number must be received as soon as possible so your return will reach us within 14 days from the original invoiced purchase date.
To obtain return authorization please email email@example.com
South African customers: 011 079 4749
International customers: +27 11 079 4749
Our offices are open:
Our call centre handles overflow calls during busy periods
so always be patient to talk to the available agent or
simply send email and you will get response within minutes.
South Africa customers: 086 695 1471
International customers: +27 086 695 1471
Stain Fashion Lounge
2nd Floor,Edinburgh Gate
Hyde Park Plane
Cnr Jan Smut and William Nicole